Setup on Windows 11

We support only the latest Windows version, with the latest updates.

To make use of all features, please install the Ricoh printer companion app: https://apps.microsoft.com/detail/9nm73jsr2pzv?hl=de-DE&gl=DE

Connect to our central print queue, open the "control panel", click "Bluetooth & devices", "Printers", "Add", - wait a second - "Add a new device manually".

Select "Add a printer using an IP address or hostname"

Enter the address 

• ipps://him-printsrv-02.zdv.uni-mainz.de:53443/ipp/print

and hit "next".

hit "finish" to complete.

Double check in the control panel whether the new printer is listed. (This can take some time to update.)

Add Credentials

I case you were NOT asked for credentials before, this is how to enter it. Click 

Open the printer, select "Printing preferences"

Hit the gear-icon (top right corner) and click Auth. settings.

Select under USer authentication: "on" and Close this Windows with OK.

Click "Authentication".

Select "Defined user ID" and enter your user name and password.

Use the following scheme:

<username>

(Hint: do not use the form <username>@uni-mainz.de or UNI-MAINZ\<username>)

You accomplished all the above steps and it still does not work?

In case

• your computer is NOT in the Uni-Mainz Domain
• your username is different from your uni-mainz account

send an email ti it(at)him.uni-mainz.de with your local username and your uni-mainz account name. 

How to retrieve your local username? Press: Windows+r, type "cmd" and press OK. At the command prompt enter "echo %USERNAME%", see the picture on the right.

Observation: Ricoh Print support application displays an empty screen, see screenshot. This is normal. 

The app only comes in handy while in the settings dialogue of the printer. It helps you make the most of our printers' full potential.